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How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket transactions, and keep your login secure. You control your data — request access, corrections or deletion through the support channels below.

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DATA SAFEGUARDS

How We Secure Your Information

We encrypt your login credentials and wallet transaction data with SSL, store it on servers that require multi-factor admin access, and rotate security keys every quarter. Session cookies expire after thirty minutes of inactivity, and we flag logins from new devices for manual review.

Encryption Standard

All data moving between your device and our servers travels over TLS 1.3 connections. Passwords are hashed with bcrypt before storage, and we never log your bKash, Nagad or Rocket PIN or OTP — those stay between you and your wallet provider.

Cookie Policy

We set session cookies to keep you logged in and preference cookies to remember your game filters and language choice. Analytics cookies track which lobby sections you visit so we can improve layout. You can block or delete cookies in your browser, though some account features may require them.

Data Retention

Transaction records stay active for ninety days to handle disputes, then move to cold storage for the period required by our payment processors. Inactive accounts with zero balance are deleted after two years. Marketing opt-ins expire if you do not log in for twelve months.

Access Requests

Request a copy of your stored data through the account form or live chat. We send it as a JSON file to your registered email within seven business days. Deletion requests close after we confirm your balance is withdrawn and no active disputes remain on the account.

PRIVACY CONTACTS

Reach Us About Your Data

Send privacy requests through live chat, email or the account-settings form. We verify your identity with your registered phone number before releasing account data, and we close deletion requests after confirming your balance is zero.

Team online

Live Chat

Open the chat icon in the account menu and choose Privacy Request from the topic list. An agent will ask for your registered phone number to confirm identity, then walk you through access, correction or deletion options available under this policy.

Email Support

Write to the support email listed in your account footer with the subject line Data Request. Include your account username and registered mobile number so we can verify you before sending account records or processing deletion instructions within seven business days.

Account Form

Log in, go to Settings, then Privacy & Data. The form there lets you request a copy of your stored information, correct outdated details or ask for account deletion once your wallet balance clears and any pending withdrawals settle.

Privacy Policy Answers

We collect your email, mobile number and a password you create. When you deposit via bKash, Nagad or Rocket, we log the transaction reference and amount to match the payment to your account. Device type and IP address are recorded for security monitoring.

Log in and go to Settings, then Privacy & Data, or contact live chat with the subject Data Request. We verify your identity using your registered phone number, then send a JSON file of your stored information to your email within seven business days.

Yes. Withdraw your balance first, then submit a deletion request through the account form or support email. We close the account and purge your data after confirming no pending withdrawals or disputes remain, usually within seven to ten business days.

We share transaction data with our payment processors — bKash, Nagad, Rocket — only to complete deposits and withdrawals. We never sell your email, phone number or game activity to advertisers or data brokers. Marketing partners receive anonymised usage stats, not personal identifiers.

Active transaction logs stay accessible for ninety days to resolve disputes. After that, they move to encrypted cold storage for the retention period required by our payment processors and regional compliance standards, then we delete them unless a legal hold applies.

We use session cookies to keep you logged in, preference cookies to remember your game filters and analytics cookies to track lobby navigation. You can block or delete cookies in your browser settings, though some account features like saved filters may stop working if you do.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.